Website FAQ's

How do I login?

On the left hand side of the Manheim homepage there are two blank fields with a login button, complete the appropriate details and click "Login". Typically your username will be your email address.

I am having trouble logging in. Who can help me?

Firstly, ensure you are typing your login details correctly. The password field is case sensitive. If you still seem to have trouble logging in, contact the Service Desk on 1800 001 278, or email us at: support@manheim.com.au.

What do I do if I forget my password?

Click the "Forgot Password" link in the login area of our homepage. Alternatively you can call our Service Desk on 1800 001 278, or email us at: support@manheim.com.au.

How do I register to become a member?

The registration process is quick and simple. Click on the Log On tab in the top right hand corner of any page on the website and click the “Register” button located at the top of the screen.

What is the difference between a standard member and full member?

A standard member is able to search but cannot view auctions or buy online due to no online bidding controls. A full member has access to view auctions and can buy online.

How do I access the members area?

Navigate to www.manheim.com.au and enter your login details on the left of the screen in the login area.

Do I need to login to purchase vehicles online?

Yes. You can register to become a Manheim member from the homepage.

What are the costs to register as a full member for Manheim?

You are required to pay an administration fee. There is no charge to register and bid in person at any of our locations. For further information please refer to the online registration form.

Can I pay the $48 administration fee online?

For security, we require you to pay the $48 administration fee over the phone. 

Why must I pay an admin fee to bid online?

An administration fee is charged to avoid non-legitimate bidding. In addition, this administration fee helps us to further invest in our online bidding tool Simulcast.

What is Simulcast?

Simulcast is an electronic selling stream that extends the physical auction experience to the Internet. Using video/audio streaming you can see and hear all the live action and participate in the auction online.Click here for more information

What is BIDNOW?

BIDNOW is an online selling stream where vehicles are listed in silent, time based auctions that let buyers place bids online until the auction closing time is reached. Click here for more information.

What is BUYNOW?

BUYNOW gives you the ability to purchase vehicles immediately without going through the auction process. Click here for more information.

What is Your Maximum Bid?

Your Maximum Bids are secure electronic bids that represent people if they are unable to participate in an auction. You simply place your maximum bid in a Simulcast auction catalogue and your bid will be taken incrementally as if you were actually placing your bids. At no time does the auctioneer ever become aware of the user’s maximum bid.

What is My Watchlist?

Manheim Simulcast auctions give you the ability to flag vehicles they contain. Upon adding a vehicle to your Watchlist you will be notified visually and by audio just before the vehicle is auctioned. Please note this Watchlist does not show the sales results after the auction.

What are Saved Searches?

Saved Searches are queries such as vehicle make & colour that can be saved and queried at any time.

How do I pay for a vehicle?

The balance of money owed on the vehicle after your deposit  must be paid by 4:00pm the next business day after the sale. A Buyer Administration fee is also applicable to each vehicle sold in public auctions. Payment can be made in the form of cash, bank cheque, EFTPOS, credit card  - VISA and Mastercard only - processing fee applies, BPay (overnight transaction) or Direct Deposit (can be an overnight transaction). Purchase of 2 or more vehicles requires payment for all vehicles in full before they can be removed from the site.

How am I invoiced for purchased vehicles?

Invoices are automatically emailed at the conclusion of a sale.

What is an Auction Calendar?

The auction calendar is a powerful tool that shows all Manheim auctions across Australia. The calendar is printer friendly and can be customized with a large array of options.

How can I contact the support team?

To get in contact with a Manheim Service Desk Team member please call us on 1800 001 278 (& Press 3), or email us at: support@manheim.com.au.

How do I register to bid online?

Click here for the registration page or you can find the page from our homepage; click the Register Here link below the 'members login' box.

You will then need to: enter your details, choose a membership type and then click “Create Account.” 
 
In order to participate in online auctions with Simulcast you will need to have “Full Membership” or “Dealer Membership.” 
 
You will receive an email automatically from Manheim (check your spam inbox if you do not receive this email,) click on the activation link within the email and follow the prompts. 

Full Membership

If you have selected “Full Membership”, you will be advised to call us in order to pay the $48 administration fee. 
 
Once payment has been made, it takes up to one hour and thirty minutes for your online account to be activated. 

Dealer Membership

If you have selected “Dealer Membership”, you will be advised to attach your Dealer Licence. Alternatively, email or fax your Dealer Licence to the Service Desk.
 
Fax Number: 03 9922 6454
Once your Dealer Licence has been received, it takes up to 24 hours for your online account to be activated.  

How long does it take for the registration process to complete?

So that you’re able to bid online for all auctions, your account needs to be synchronised across all of our servers – this takes one hour. Once synchronisation has been completed you are able to bid online. 

I’ve registered for in lane bidding; can I use my account online?

You must register separately online and in lane.
 
If you have previously registered for in lane bidding, we will waive the $48 admin fee.

The benefits of an online account include:
  • Watch out for specific vehicles coming to auction
  • Save your search query
  • Bid online, view auctions in progress (full membership required)
In order for us to waive the $48 admin fee, your online registration details must match up with your in-lane registration details. 

 

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