Simulcast 2 FAQ's

General Questions

What is Simulcast

Simulcast is an online sales platform that lets Manheim extend the physical auction experience to you via the internet. The Simulcast video and audio streaming technology means you can see and hear all of the action live from the auction. Simulcast means that you can participate in Manheim auctions from just about anywhere!

What do I need to run Simulcast2?

OS Versions
Windows Windows 7
Windows 8
Windows 10
Mac OS X
iPhone & iPad iOS 5 and above
Android OS 2.3 (Gingerbread) and above

 

Browser Versions
Internet Explorer 8, 9, 10 and Edge
Google Chrome 17 and above
Firefox 13 and above
Safari OS 10.5 - version 5.0.6
OS 10.6 - version 5.1 and above
OS 10.7 - version 5.1 or 6 and above
Flash 10.3 and above, preferably 11.3 and above Adobe Air for Android

How do I know which version of Simulcast to use?

During our rollout, both versions of Simulcast will be in use. Check the auction list on the website – if the auction has this icon simulcast 2 icon next to it, you will need to use the new version of Simulcast. Otherwise, you’ll need to use the old version.

Do I need to use your website to access Simulcast?

Once you have logged into Simulcast the first time, you can bookmark or favourite the address and go directly to the auctions from then on.

Login Questions

Simulcast 2 Login

As a buyer, I only see the Seller App when logged in and not the Buyer App? Or as a seller, I only see the Buyer App when logged in and not the Seller App?

If you cannot see the buyer or seller portal buttons and you believe you should be authorized for this access please contact the online support centre on 1800 001 278 (option 3).

What happens when I hit Refresh on my browser?

Once you’re logged into Simulcast there should be no need for you to refresh the screen. If you do hit refresh, Simulcast will log you out of your current session and you will need to log back in again.

Can I log in to multiple browsers or devices at the same time?

For security and auditing purposes, each login is assigned to an individual and can only be used with one device or browser at a time.

I’ve logged in but the Enter Sale buttons are grey and I can’t get into any sales?

If you cannot use the Enter Sale buttons after you have logged in, try hitting Ctrl + F5 to refresh your session. However if you are using Internet Explorer 9, this will not work – you should use Chrome or a later version of Internet Explorer.

Buyer - How do I know in which auction the vehicle I am interested in is?

If you found the vehicle on our website take note of the sale description in either:

The auction catalogue view:

Or the vehicle details view:

You will see the same auction description when viewing the list of sales in Simulcast.

Seller - How do I know in which auction my vehicle is in?

You can get this information from your account executive or if you have access to our vehicle information management portal (VIMS) it’s also available there. You can also use our manheim.com.au/manheim.co.nz and search for your vehicles.

If I am logged in, and a change is made to my access, when does it take effect?

If you are banned, this will take effect immediately. If your rights have changed (e.g. removal of or addition to your representation), you will need to log out and back in again for the change to take effect.

Using the Buyer & Seller Portals

How do I know if the auction is a Salvage, Commercial or Truck auction?

The auction title should describe this for you, and the Enter Sale buttons are colour-coded.

Can I participate in more than one auction?

You can participate in multiple auctions using the desktop and tablet versions of Simulcast 2. From a smartphone, you can only view one auction at a time.

smartphone view

As a Buyer, how do I bid?

Click on the "Click to Bid"

As a Seller, how do I sell?

Click on the "Click to Sell"

How many auctions can I open?

As many as there are active. You can use the blue arrow to promote an auction into the primary window, and you can bid in any of the secondary auctions.

simulcast 2 screen

How do I know if the Auction has started?

The auction will display an “Auction on Now” label on the website:

auction started

How do I know if the Auction has finished?

The following message will be displayed in the Bidding History panel:

Bidding History

Can I open the auction from my watch list?

No, you need to open the auction from the auction list on the website.

Can I see if I placed a Proxy Bid against a Lot?

Yes, under the “Proxy Bids” tab. Lots you have a proxy bid for will also be watch-listed, so you will see the watch-list “eye” icon in the upcoming lots list.

Can I continue bidding on Simulcast if my Max Bid is out bid?

Yes you can.

How do I change between auctions?

PC - Just click on the arrow next to each secondary auction sale header to move that to the primary auction window.

Tablet - Just click on the arrow next to each secondary auction sale header to move that to the primary auction window.

Mobile - Unfortunately you cannot switch between auctions on a mobile. You will need to close the current one and open the alternate one.

Do the vehicles in the “All Lots” give you the sold prices?

No, this is purely a summary page of all vehicles available in the current sale.

Will Vehicles that are not sold still display on “All Lots”?

Yes. If a vehicle is Passed In, it will still display in the All Lots list.

Does my Bidder Number change between auctions?

No, your bidder number will be the same for all auctions during your current session. If you log out and log back in, you will be assigned a different bidder number.

As a Buyer, where do I see what I have bought?

You can see the lots you bought in the current auction under “Winning Lots”, and all of the lots you have bought on the day in the top right corner “Show Purchases Today”.

Bought

As a Seller, where do I see what I have sold?

You can see the lots you sold in the current auction under “Auction Results”, and all of the lots you have sold on the day in the top right corner “Show Today’s Auction Results”.

sold

Using Audio and Video

What ports do I need opened on my router/firewall?

Some larger networks may require certain ports to be opened in order to run Simulcast. The details for this are listed below.

IP Address Port Server type
125.255.134.111 80/443 Web/comms server
125.255.134.112 80/443/5119 Streaming server

If I have more than one auction open which one do I hear sound from?

The audio will always come from the primary auction.

Where can I get Flash Player from?

https://get.adobe.com/flashplayer/

Why can’t I install Flash Player?

This may be because you don’t have administrative rights on your system. It may also be because you have an Anti Virus application or a firewall which is blocking installation.

Please request help with this from your IT department.

Why can’t I see video?

Desktop/laptop

- It may be a photo only auction if it is taking place in a low-bandwidth setting.
Tablet – There is no Video on a mobile device, just photos.
Mobile - There is no Video on a mobile device, just photos.

I can see the auction but I don’t get sound?

Desktop/laptop

- You need to load Flash Player to get sound. Tablet – You need to download the app from the Apple or Google Play Stores to get sound. Mobile - You cannot access audio via a smartphone.

I get a red circle with a cross in it in the Video screen? (Windows7/8/8.1)

You may need to enable your ports (see What ports do I need opened on my router/firewall?) or you may need to load Flash Player.

If you already have ports enabled and Flash Player installed, the problem may be with our camera. Please contact our online support centre on 1800 001 278 (option 3) for more information.

I get an error #.... in the Video screen? (Windows 10)

You may need to enable your ports (see What ports do I need opened on my router/firewall?) or you may need to load Flash Player.

If you already have ports enabled and Flash Player installed, the problem may be with our camera. Please contact our online support centre on 1800 001 278 (option 3) for more information.

Buyer and Seller Apps

Why do I need to download the app?

If you are using a tablet, you will not be able to use audio or video in Simulcast 2 without the app.

Where can I get the mobile app?

The app will be on both Google Play and Apple stores. Search for Manheim Australia Simulcast (or Manheim NZ Simulcast).

Does the Manheim app work on Apple and Android?

Yes

Important Links

Click here to go directly to SIMULCAST 2 Auctions
Click here to go to SIMULCAST 2 Test page