Simulcast is an electronic selling stream that extends the physical auction experience to the Internet. Using video/audio streaming you can see and hear all the live action from the auction.
Java is a free downloadable program that runs our Simulcast application..
When downloading ensure you download the 32bit version as 64bit will not broadcast audio.
You can download Java from www.Java.com.
Our Simulcast auctions will run on just about any internet connection however users may experience difficulties if using dial up or wireless broadband.
This is caused by a pop-up blocker. The blockers come in many different forms and if the user has Windows XP Service Pack 2 then there is a pop-up blocker built into Internet Explorer. Please note some pop-up blockers need to be removed and some can simply be disabled. If you disable the blockers but they still block pop-ups you need to remove it completely.
Hint: Most of the time many of these pop-up blockers can be bypassed by holding down the “CTRL” key and clicking “Simulcast” at the same time. This can be used with the following products:
The socket connection error will cause the user to not receive audio and video streams and in most cases the user will not be able to successfully establish a connection to Simulcast. To resolve this, ports must be opened on your proxies and firewalls to ensure a connection can be made to Simulcast. A list of the ports can be found below.
Some larger networks may require certain ports to be opened in order to run Simulcast. The details for this are listed below.
|HTTP||80||22.214.171.124||HyperText Transfer Protocol (e.g. for web browsing)|
|Application||1602||126.96.36.199||Simulcast 4 Application|
|188.8.131.52||Audio & Video Streaming Servers|
This is caused by the computer/network security policy being too high. To resolve this, the security must be lowered to medium-low and the cookies and temporary files must be cleared.
Check to ensure the audio plug-in has been installed. If this plug-in has not been installed you may need to lower your internet explorer security settings in order to be prompted to use this audio control.
This is caused by low bandwidth. Simulcast can adapt as bandwidth runs out and in order to keep bidding integrity it will drop frames per second and sometimes video to ensure audio is crisp and bidding is instant.
To get in contact with a Manheim Service Desk Team member please call us on 1800 001 278, or email us at: firstname.lastname@example.org.