Website FAQ's
General questions
At the top of the Manheim homepage there is a Login button, complete the appropriate fields and click 'Login'. Typically your username will be your email address.
Firstly, ensure you are typing your sign in details correctly. The password field is case sensitive. If you still seem to have trouble signing in, contact the Service Desk on 1800 001 278, or email us at: support@manheim.com.au.
Click the "Forgot Password" link in the sign in area of our homepage. Alternatively you can call our Service Desk on 1800 001 278, or email us at: support@manheim.com.au.
The registration process is quick and simple. Click on the register tab in the top right hand corner of any page on the website.
Navigate to www.manheim.com.au and enter your sign in details on the right corner of the screen in the sign in area.
Yes. You can register to become a Manheim member from the homepage.
There is no charge to register and bid in person at any of our locations. For further information please refer to the online registration form.
Simulcast is an electronic selling stream that extends the physical auction experience to the Internet. Using video/audio streaming you can see and hear all the live action and participate in the auction online.Click here for more information
BidNow is an online selling stream where vehicles are listed in silent, time based auctions that let buyers place bids online until the auction closing time is reached. Click here for more information.
BuyNow gives you the ability to purchase vehicles immediately without going through the auction process. Click here for more information.
For Simulcast sales, your ‘Maximum Bid’ is a secure electronic bid value that represents you if you’re unable to participate in a Simulcast auction. You simply place your maximum bid against a listing in the auction catalogue and your bid will be taken incrementally as if you were actually placing your bids. At no time does the Auctioneer or any other bidder ever become aware of your maximum bid.
In the case of “BidNow” listings, when you enter a High Bid, the system will bid on your behalf up to (but not beyond) your High Bid value. If another member places a bid that is equal to your maximum High Bid value, your High Bid will be placed and will appear in the Bid History as two consecutive bids from you. Your High Bid will have priority over other bids of the same value, as it was placed earlier. If your High Bid value is outbid, you will receive a “You have been Outbid” email.
In the case of “BidNow” listings, when you enter a High Bid, the system will bid on your behalf up to (but not beyond) your High Bid value. If another member places a bid that is equal to your maximum High Bid value, your High Bid will be placed and will appear in the Bid History as two consecutive bids from you. Your High Bid will have priority over other bids of the same value, as it was placed earlier. If your High Bid value is outbid, you will receive a “You have been Outbid” email.
Manheim Simulcast auctions give you the ability to flag vehicles they contain. Upon adding a vehicle to your ‘Watchlist’ you will be notified visually and by audio just before the vehicle is auctioned. Please note this ‘Watchlist’ does not show the sales results after the auction.
‘Saved Searches’ are queries such as vehicle make and colour that can be saved and queried at any time.
The balance of money owed on the vehicle after your deposit must be paid by 4 pm the next business day after the sale. A ‘Buyer Administration Fee’ is also applicable to each vehicle sold in public auctions. Payment can be made by bank transfer, EFTPOS, BPAY or credit card (Visa and MasterCard only and a processing fee of 0.4% applies to credit card transactions). Cash, personal cheques and business cheques are not accepted. You are also required to pay the balance of your purchase by 4pm the following day, BPAY (overnight transaction) or Direct Deposit (can be an overnight transaction). Purchase of 2 or more vehicles requires payment for all vehicles in full before they can be removed from the site.
Invoices are automatically emailed at the conclusion of a sale.
The ‘Auction Calendar’ is a powerful tool that shows all Manheim auctions across Australia. The calendar is printer friendly and can be customized with a large array of options.
To get in contact with a Manheim Service Desk team member please call us on 1800 001 278, or email us at: support@manheim.com.au.
Click here for the registration page or you can find the page from our homepage; click the register here link below the 'member’s ‘sign in’ box.
You will then need to: enter your details, choose a membership type and then click ‘Create Account’.
In order to participate in online auctions with Simulcast you will need to have ‘National Membership’ or ‘Dealer Membership’.
You will receive an email automatically from Manheim (check your spam inbox if you do not receive this email), click on the activation link within the email and follow the prompts.
Dealer Membership
If you have selected ‘Dealer Membership’, you will be advised to attach your dealer licence. Alternatively, email or fax your dealer licence to the Service Desk.
Fax Number: 03 9922 6454
Email: support@manheim.com.au
Once your dealer licence has been received, it takes up to 24 hours for your online account to be activated.
So that you’re able to bid online for all auctions, your account needs to be synchronised across all of our servers – this takes one hour. Once synchronisation has been completed you are able to bid online.
You must register separately online and in lane.
The benefits of an online account include:- Watch out for specific vehicles coming to auction
- Save your search query
- Bid online, view auctions in progress (full membership required)